Shipping policy
basic information
*Free shipping for purchases over 15,000 yen!
postage
| mailing address | standard | express |
| Japan | 800 yen | currently suspended |
*Shipping prices are subject to change without notice due to exchange rate fluctuations.
shipping time
| mailing address | standard | express |
| Japan | 6-9 days | currently suspended |
*Normally orders placed on business days will be shipped within 1-2 days. Orders received on non-business days will be shipped the next business day.
We do not ship products on weekends and holidays. Please note that shipping and delivery of orders received on weekends and holidays may be delayed by 1-2 days.
We cannot guarantee the delivery date or the delivery date of the goods. In the unlikely event that there is a significant delay in the delivery of your product, please contact our customer service center: JP@lacemde.com
Product shipping destination
Our warehouse is located in China. When the product arrives in the country where you are located, it will be delivered by the local carrier.
How to track your order <br>If you have a tracking number, you can track your order through the app or the post office homepage.
You can also follow this link for your convenience. track my order
disclaimer statement
We are not responsible for any loss or damage of postal items caused by the customer . We do not accept requests for refunds.
*For example, incorrect entry of address, postal code, contact phone number, name, or other information.
If you find an error in the order information before the product is shipped, please prepare the " order number" and "corrected order information" as soon as possible and contact the customer service center JP@lacemde. Please contact us at com .
At LaceMade, our top priority is always to get your order to you as quickly as possible. However, each shipping service may cause unexpected delays in the middle of the mailing process and delays in updating tracking details. As a general rule, our customer service center cannot respond to inquiries regarding mailing. I'm sorry, but I would like the contact information of each transportation company.
Customs duties
All items shipped from our warehouse do not pre-pay customs duties for transportation and customs clearance. Therefore, once the product reaches the country where you are located, you may be subject to customs duties and import taxes. Any customs duties or other charges are the responsibility of the customer.
In addition, if the customer refuses to accept the goods due to customs duty or other charges, and the customer returns the goods, all costs such as return charges, customs, and fees incurred when returning the goods must be borne by the customer in full. Please note.
Please note that due to customs regulations, LaceMade cannot declare purchased items as gifts or list a value lower than the actual item price.
About damage and loss of goods
If your package or item is damaged or lost, or if you suspect that your package or item has been damaged, please follow the steps below.
- Save the damaged package temporarily for review.
- Please take a photo of the damaged package and product.
- Please contact our customer service center JP@lacemde.com within 2 business days.