Shipping policy
basic information
*Free shipping for purchases over 15,000 yen!!
postage
| Mailing address | standard | express |
| Japan | 800 yen | Currently suspended |
*Shipping fees may change without notice due to fluctuations in exchange rates.
Shipping Time
| Mailing address | standard | express |
| Japan | 6-9 days | Currently suspended |
* Orders placed on business days will usually be shipped within 1-2 days. Orders placed outside of business hours will be shipped on the next business day.
We do not ship products on Saturdays, Sundays, or holidays. Please note that orders placed on Saturdays, Sundays, and holidays may be delayed by 1-2 days.
We cannot guarantee the delivery time or date of the product. If you experience any significant delay in delivery of the product, please contact our Customer Service Center: JP@lacemde.com
Where to ship the product
Our warehouse is in China, and once the goods arrive in your country, they will be delivered by local carriers.
How to track your order <br>If you have the tracking number, you can track your order yourself via the app or the post office website.
You can also conveniently track your order by following this link: Track my order
Disclaimer
*We are not responsible for any loss or damage caused by you , and we will not accept any refund requests.
*For example, incorrect input of the delivery address, postal code, contact phone number, name, or other information.
If you find any errors in your order information before the product is shipped, please contact our Customer Service Center at JP@lacemde.com as soon as possible with your order number and corrected order information .
At LaceMade, our number one priority is always to get your order to you as quickly as possible. However, each shipping service may experience unexpected delays during delivery or delays in updating tracking details. As a general rule, our customer service center cannot assist with inquiries related to delivery. We apologize for the inconvenience, but please contact the respective shipping company.
About customs duties
All items shipped from our warehouse are not prepaid for shipping and customs duties, so you may be subject to customs duties and import taxes once the item arrives in your country. If customs duties or other charges apply, you will be responsible for these costs.
Please also note that if you refuse to accept the product due to customs duties or other charges and return it, you will be responsible for all costs incurred, including return shipping, customs fees, and handling fees.
Please note that due to customs regulations, LaceMade cannot declare purchased items as gifts or list a value lower than the actual product price.
Damaged and lost items
If the package or product is damaged or lost, or if you have any questions about the damage to the package or product, please follow the steps below.
- Please temporarily save the corrupted package for review.
- Please take photos of the damaged packaging and product.
- Please contact our Customer Service Center at JP@lacemde.com within 2 business days.
Transportation Principles
Your order will be shipped by "Yun" express and delivered by your local carrier. Generally, the parcel transit time is 3-5 days.