Frequently Asked Questions (FAQ)
About purchase method
I would like to place an order on lacemade.jp, what is the process?
Once you have decided on your favorite products, you can add them to your shopping cart by clicking the "Add to Cart" button.
Don't forget to:
- Fill in the delivery address information (telephone number is required)
- Enter your payment information
What payment methods are available?
Currently, you can use JCB, PayPal, VISA, AmericanExpress, MasterCard, ShopPay, ApplyPay, and GooglePay for shopping at lacemade.jp. see more
We will continue to add new payment methods in the future. We apologize for any inconvenience and thank you for your understanding.
about the order
Is it possible to change the address?
It is not possible to change the address once the order has been completed. If not, you can change it.
Can I cancel or change my order?
Once your order has been confirmed, it cannot be changed. However, you can cancel your order before it is shipped.
How do I know the status of my order?
Once your order has been processed, you will receive a shipping confirmation email. You can also check the status of your order by visiting this link. track my order
Also, if you do not receive the confirmation email, please check your junk mail. You can also request that the email be sent again.
About product information
I would like to search for a product that "is" on lacemade.jp, what should I do?
Products on our site are organized by category. We recommend using categories to search for products. In addition, if the "Add to Cart" button is displayed on the product introduction page, it is in stock and can be purchased at any time.
Also, if you see a product you like on social media or in a product catalog and cannot find it on our site, that product will be sold out.
What should I do if the item I want is not in stock?
Products with many inquiries may be restocked in the future. Therefore, if you have a favorite item, please feel free to contact us by email.
I'm not sure if the size of the clothes I want to buy suits me, what should I do?
The size chart is attached to the product introduction page. Also, we apologize for the inconvenience, but if you are still unsure after looking at the size chart, please contact us at info@lacemade.com . We provide online customer service. However, please note that depending on the number of inquiries received on the day, our reply may be delayed.
About returns and exchanges
For returns or exchanges, please contact info@lacemade.com . All items on our site are carefully crafted and thoroughly checked before shipping. Handmade items may have slight imperfections, but this is not a quality issue.
In addition, in order to better display and convey the appeal of the product to customers, the size, material and photos of the item are described in detail on the product introduction page.
Will I be affected by customs duties when mailing?
In most cases, it is tax-free, but in the unlikely event that a customs duty is charged, the customer will be responsible for the cost. See more shipping policies
What is the delivery timing?
Normally, it takes about 7-15 business days for the item to arrive after it has been shipped. Depending on the customer's delivery address and address, it may take longer than usual. See more shipping policies
Is it possible for the ordered items to be shipped separately in parcels?
Multiple items in one order will be shipped in one package.
How to track my order?
Delivery tracking is available from the moment you receive your shipping confirmation email. You can also check the status of your order and delivery by visiting this link. track my order
Also, if you do not receive the confirmation email, please check your junk mail. You can also request that the email be sent again.
contact
If you have read the entire FQA and still have questions or concerns, please feel free to contact us by email.
Customer Service Center: JP@lacemde.com