Frequently Asked Questions (FAQ)
How to purchase
I would like to order from lacemade.jp, what is the process?
Once you have found your favorite product, you can add it to your shopping cart by clicking the "Add to Cart" button.
Also, don't forget the following:
- Fill in the delivery information (phone number is required)
- Enter your payment information
What payment methods are available?
Currently, you can use JCB, PayPal, VISA, AmericanExpress, MasterCard, ShopPay, ApplyPay, and GooglePay to shop at lacemade.jp. View more
We also plan to add new payment methods in the future. We apologize for any inconvenience this may cause and thank you for your understanding.
About orders
Can I change my address?
If your order has been completed, you cannot change the address. Otherwise, you can change it.
Can I cancel or change my order?
Once an order has been confirmed, it cannot be changed, however, you may cancel your order before it is dispatched.
How do I know the status of my order?
Once your order has been processed, you will receive a shipping confirmation email. You can also follow the status of your order by following this link: Track my order
If you do not receive the confirmation email, please check your junk mail folder. You can also request that the email be sent again.
About product information
I want to search for a certain product on lacemade.jp, how can I do that?
The products on this website are organized by category. We recommend that you use the categories to search for products. If the "Add to Cart" button appears on the product introduction page, the product is in stock and can be purchased at any time.
Also, if you see a product you like on social media or in our product catalog and cannot find it on our website, that product has sold out.
What if the product I want is out of stock?
Items that have received many inquiries may be restocked in the future, so if you have a favorite item, please feel free to contact us by email.
I'm not sure if the size of the clothes I want to buy will suit me, what should I do?
The size chart is attached to the product page. If you are still unsure after checking the size chart, please contact us at info@lacemade.com . We will provide you with online customer service. However, please note that our response may be delayed depending on the number of inquiries on the day.
Returns and Exchanges
For returns or exchanges, please contact us at info@lacemade.com . All items on our website are carefully crafted and thoroughly checked before shipping. Handmade items may have slight imperfections, but this is not a quality issue.
In order to better display and convey the appeal of our products to customers, the size, material and photos of the items are detailed on the product introduction page.
Will customs duties affect my shipment?
In most cases, the item is tax-free, but if customs duties are charged, please note that you will be responsible for paying them yourself. View more shipping policies
What is the timing of delivery?
Normally, it takes about 7 to 15 business days for the item to arrive after it has been shipped. Depending on your shipping address, the delivery time may be longer or shorter than usual. View our shipping policy
Can my order be shipped in separate parcels?
Multiple items in one order will be shipped in one package.
How do I track my order?
Delivery tracking is available once you receive your shipping confirmation email. You can also follow the status of your order and delivery by following this link: Track my order
If you do not receive the confirmation email, please check your junk mail folder. You can also request that the email be sent again.
contact
If you have read the entire FQA and still have questions, please contact us by email.
Customer Service Center: JP@lacemde.com